Metro Hoops

Class communications will be sent via email.  If you do not receive a transaction receipt or other automated emails following enrollment, please verify that our emails are not going to your junk box.  We want to make sure everyone receives all of the information sent regarding class.  Please also consider including your phone number as well as email address when you register, so we have another avenue to attempt to contact you.  SOMETIMES OUR EMAILS ARE NOT RECEIVED BY PARTICIPANTS.  We do not have a way to know this, so it is the responsibility of the student to check in with us in advance of class for relevant information.  Failure by the customer to follow up on class information will not excuse them from the cancellation policy.  

Class cancellation policy:

Cancellations requested 7 days prior to the start of class are eligible for a full refund.  Many of our classes are taught by outside instructors that rely on a minimum number of students being enrolled, therefore cancellations between 7 days and 48 hours prior to class are subject store credit refund minus any instructor fees.  Cancellations with less than 48 hours forfeit all fees.  

If the minimum number of enrollees is not met ahead of class, we will cancel the class and offer a full refund.

Should Sew Hip or the instructor need to reschedule the class, we will work with students to find a time that is convenient for all.  If we can't make it work, a full refund will be provided.